Individual User:
Fares: Payment shall be made immediately by cash or by Octopus after receiving the service, and our drivers will issue a receipt at once.
Surcharges: If the service required involves surcharges, users will receive a payment notice for surcharges in the middle of the following month. User should settle the payment before due date*.
Organization User:
Fares: Payment can be made immediately by cash or by Octopus after receiving the service, and our drivers will issue a receipt at once. For users who have applied for a monthly credit account, the Kilometer Record Sheet can be obtained from our drivers for reference. Organization user on monthly payment term will receive a monthly invoice for the services of the whole month in the middle of the following month. After receiving the invoice, user should settle the payment before due date*.
Surcharges: If the service required involves surcharges, user will receive a payment notice for surcharges (together with the monthly invoice) in the middle of the following month. User should settle the payment before due date*.
* Work Flow of Handling Payment on Monthly Term and Surcharges:
| Deadline | Parties | Action |
| On or before the 15th day of the first month following the month in which the service is provided | Accounting Department | Send out (i) invoice and (ii) payment notice for surcharges to users using DAR service in the previous month and the due date would be the 28th day of the following month. Any user who fails to pay the charges by the due date will have to pay a 10% overdue charge. (Postmark date on the envelope will be regarded as date of receipt). |
| Before the due date on the 28th day of the second month following the month in which the service is provided | Users# |
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| Accounting Department |
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| On or before the 10th day of the third month following the month in which the service is provided | Accounting Department | Users who fail to make payment will receive a reminder requesting for payment of fares, 10% overdue charge and surcharges concerned (if applicable) before the 26th day of the month, otherwise all Rehabus services (including DAR, Scheduled Route and Pooled Dial-a-Ride services) to those users will be suspended starting from the 1st day of the following month. |
| By the end of the third month following the month in which the service is provided | Accounting Department | Users who fail to make payment will receive Service Suspension Notices which notifying them of the suspension of all Rehabus services from the 1st day of the following month. The monthly credit accounts of such organization users will also be cancelled. |
| Users | For users who settle the payment after suspension of services, their services as originally booked would be resumed on the 10th working day after the payment is settled. |
# Important Notes:
a) Payment methods:
- By cash;
- By cheque (payable to “The Hong Kong Society for Rehabilitation”).
b) Retain payment record: users should retain their own payment records and proofs of payment (e.g. cheque numbers and copies), as well as the receipts issued by us. Users may be required to provide payment record for confirmation of payment.
c) In the event that the invoice or payment notice for surcharges are not received before the 20th day of the month following the month in which the service is provided, or the receipt is not received within 1 month after payment, please contact our Accounting Department staff by calling 2824-6500 or by sending email to rbaccount@rehabsociety.org.hk.
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