Rehabus

Contact Us

Address

Room 2, G/F, HKSR Lam Tin Complex, 7 Rehab Path, Lam Tin, Kowloon, Hong Kong

Walk from MTR station

From Lam Tin Station, Exit D1 → Turn right → walk forward for around 50m → turn right into Rehab Path

Integrated Customer and Operations Management System (ICOMS)

Web

https://icoms.hksr.org.hk

Mobile Application (App)

– Android version in Google Play Store

– iOS version in App Store

Brower Version

Chrome：70 or above

Firefox：60 or above

Edge： 40 or above

Safari：12 or above

Android 8 or above

iOS 12 or above

ICOMS will launch at 10 AM on 10th July 2023 (Monday). Persons with mobility impairment could register one’s email address and register directly through ICOMS online platform or mobile application. Then, all registered customers could handle and manage Rehabus Service matters and personal information updates at any time.

Hotline

(852) 2824 6500

New IVRS Service Hotline Key Menu

Hotline – Service hours

Monday – Friday: 9:00am – 1:00pm ; 2:00pm – 4:30pm

Saturday: 9:00am – 12:00noon

Sunday & Public Holiday: Closed

Attention：Caller ID from Rehabus will be 2824 6500 or 3143 8154.

During non-office hours or if the customer service staff are busy and cannot answer the call, the call will be forwarded to the voice mail box (instead of paging centre). Please leave the customer’s full name, contact person and phone number, with clear message. We will reply soon during the forthcoming office hours. However, if the number of incoming calls has exceeded the numbers of hotline, please try again later. Thanks for your understanding.

For services of today and tomorrow or during long holiday, please call the emergency pager at 7100-0288. Please leave the customer’s name, contact number and clear message, and our staff will return call as soon as possible.

Email Address

To ensure efficient processing, please include your full name, account number, and contact number in your email. Please note that emails are processed from Monday to Friday (excluding public holidays).

Public Enquiries：
rehabus@rehabsociety.org.hk

Scheduled Route Service：
rbsrs@rehabsociety.org.hk

Dial-a-Ride Service / Pooled Dial-a-Ride Service：
rbroutes@rehabsociety.org.hk

Enquiry on Fares and Billing Information：
rbaccount@rehabsociety.org.hk

ICOMS：
rbicoms@rehabsociety.org.hk

Feedback

Your voice matters to us. Your feedback not only allows us to recognize outstanding staff performance but also helps us continuously improve and enhance our service quality.

You may share your feedback through the following channels:

1. Online Submission: [Click here to visit the ICOMS homepage]

a. Registered Customers (The system will automatically record your account details, and you can review your feedback history within ICOMS in the future.)

Steps: 1. Login to ICOMS; 2. Enter the “Feedback” section; 3. Click the “Add” button; 4. Enter your compliments or service feedback and submit.

b. General Public / Non-registered Users

Steps: 1. Select “Feedback” under the “More” menu on the left side of the ICOMS homepage; 2. Enter the relevant information and submit.
Note: Please provide your name and valid contact information (email, phone, or correspondence address) whenever possible, in order to facilitate our follow up or contact you for further information if necessary. Otherwise, we may be unable to follow up and/or provide a reply due to insufficient information. The provision of personal data is voluntary; all information provided will only be used for purposes directly related to the feedback or complaint.

2. Service Hotline: Call 2824 6500 to speak with our Customer Service team

3. By Post: Send your written feedback to Rehabus’ office address (Attn: Customer Service Department)

Remarks: We will contact you via your preferred reply channel within 14 working days. For replies made by phone, the caller ID displayed will be 2824 6500 or 3143 8154. For replies made by email, the sender address will be rbfeedback@rehabsociety.org.hk.