Address
Room 2, G/F, HKSR Lam Tin Complex, 7 Rehab Path, Lam Tin, Kowloon, Hong Kong
Walk from MTR station
From Lam Tin Station, Exit D1 → Turn right → walk forward for around 50m → turn right into Rehab Path
Integrated Customer and Operations Management System (ICOMS)
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Web |
Mobile Application (App) – Android version in Google Play Store – iOS version in App Store |
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Brower Version Chrome：70 or above Firefox：60 or above Edge： 40 or above Safari：12 or above |
Android 8 or above iOS 12 or above |
ICOMS will launch at 10 AM on 10th July 2023 (Monday). Persons with mobility impairment could register one’s email address and register directly through ICOMS online platform or mobile application. Then, all registered customers could handle and manage Rehabus Service matters and personal information updates at any time.
Hotline
(852) 2824 6500
Hotline – Service hours
Monday – Friday: 9:00am – 1:00pm ; 2:00pm – 4:30pm
Saturday: 9:00am – 12:00noon
Sunday & Public Holiday: Closed
Attention：Caller ID from Rehabus will be 2824 6500 or 3143 8154.
During non-office hours or if the customer service staff are busy and cannot answer the call, the call will be forwarded to the voice mail box (instead of paging centre). Please leave the customer’s full name, contact person and phone number, with clear message. We will reply soon during the forthcoming office hours. However, if the number of incoming calls has exceeded the numbers of hotline, please try again later. Thanks for your understanding.
For services of today and tomorrow or during long holiday, please call the emergency pager at 7100-0288. Please leave the customer’s name, contact number and clear message, and our staff will return call as soon as possible.
Email Address
For effective handling, please provide the customer’s name, customer ID number and contact number in the email.
Public Enquiries：
rehabus@rehabsociety.org.hk
Scheduled Route Service：
rbsrs@rehabsociety.org.hk
Dial-a-Ride Service / Pooled Dial-a-Ride Service：
rbroutes@rehabsociety.org.hk
Enquiry on Fares and Billing Information：
rbaccount@rehabsociety.org.hk
ICOMS：
rbicoms@rehabsociety.org.hk
Customer Feedback：
rbfeedback@rehabsociety.org.hk
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