- The Hong Kong Society for Rehabilitation (HKSR) provides special transport services (hereinafter referred to as Rehabus services/our services) for eligible persons with disabilities (PwDs)Note who are holding the Hong Kong Identity Cards and have difficulties in using public transport. PwDs are required to register as a Rehabus customer before applying for and using our services.
- Organisation customers must ensure that all passengers are PwDs who are eligible for Rehabus services.
- If the service/trip requested by a customer has already been provided by his/her school or service organisation, the relevant service application will not be accepted.
- If a customer suspends, cancels or withdraws from our services for any reason, he/she should notify us as soon as possible so as to enable allocation of service to other applicants to avoid wastage of resources.
- Customers should pay fares on time. We reserve the rights to terminate Rehabus services to those who fail to settle the fare payment. Any person onboard the vehicle occupying a seat (including a wheelchair space) or aged 3 or above will be counted as one passenger in calculation of fares.
- Able-bodied person can use Rehabus services as a “carer / accompany person” to attend to the special needs of PwDs. Rehabus reserves the rights to request for carers depending on the conditions of PwDs. However, carers cannot use Rehabus services alone, and must board and alight with the PwDs.
- Any child under 3 years old must be accompanied by an adult aged 18 or above when using Rehabus services.
- For the safety of our customers and bus captains, all Rehabus services will be suspended when Tropical Cyclone Warning Signal (“Typhoon Signal”) No. 8 (or higher) or Black Rainstorm Warning Signal is in force. Once Typhoon Signal No. 8 (or higher) or Black Rainstorm Warning Signal is cancelled, our services will gradually be resumed normal subject to the road and traffic conditions. All Rehabus services remain normal when Typhoon Signal No. 3 or Red Rainstorm Warning Signal is in force.
- HKSR undertakes to ensure that all personal data is processed in accordance with the relevant regulations. The purposes of collection and use of personal data are set out in the Personal Data Collection Statement.
Note: “Eligible PwD holding Hong Kong Identity Card” refers to:
- any PwD who holds a Hong Kong Identity Card issued under the Registration of Persons Ordinance (Chapter 177), except those who obtained their Hong Kong Identity Card by virtue of a previous permission to and or remain in Hong Kong granted to them and for whom such permission has expired or ceased to be valid;
- any Hong Kong resident aged below 11 and with disabilities;
- any PwD who holds Certificate of Exemption.
Our services are available to PwDs including wheelchair users, persons using crutches or calipers, persons with multiple disabilities, persons with intellectual disabilities who have mobility difficulties and persons with visual impairment. During registration, PwDs must hold a valid Registration Card for People with Disabilities issued by the Labour and Welfare Bureau (relevant type(s) of disability) or a mobility impairment certification issued by doctor, occupational therapists or physiotherapists registered in Hong Kong.
Notes of Passengers
- Customers must comply with the “Rules for Passengers”. We reserve the rights not to provide service to any passengers who disturbs our bus captain or other passenger(s) onboard, or violates the “Rules for
Passengers” without legitimate reasons even after being advised by our bus captain or HKSR.
- The height of the rear entrance of Rehabus is about 1440 mm.
- For a wheelchair passenger, please note the following limitations:
- The maximum loading capacity of the power lifter for wheelchair is 300kg;
- The maximum length and width for wheelchair space are 1200mm (L) x 700mm (W);
- The safety locks for wheelchairs are designed according to ISO10542 standard. The wheelchair passenger must be secured by the wheelchair tie-down and occupant restraint system onboard.
- Wheelchairs exceeding the above limits may affect the passenger load, safety, operation or other passengers. Such information must be provided in advance during service application. HKSR reserves the rights for final decision of approval.
- Any child aged 3 or above must sit on a seat or a wheelchair secured onboard by the bus captain. Any passenger, if under special circumstances, needs to be exempted from wearing the seat-belt and/or to be
held by an adult, must provide relevant document issued by doctor or allied health personnel registered in Hong Kong.
- Passengers should make their own arrangements for physical transfer between passenger’s wheelchair and seat onboard. Our bus captain will render assistance only within his/her capability.
- If passengers needs to bring any medical/surviving device(s) onboard due to health reasons, please provide such information during service application so that we can make the most appropriate arrangements.
- Passengers who bring compressed oxygen onboard must comply with the requirements related to dangerous goods set out in Regulation 14A of the Public Bus Services Regulations (Cap. 230A), and provide both information on quantity and volume of compressed oxygen cylinder during service application.
- Passengers please arrive at the designated pick-up point at least 5 minutes earlier to avoid delaying other passengers’ journey. The actual arrival time and route of our rehabuses may be delayed or changed subject
to the actual traffic conditions or other factors. If passengers have any questions, please call the Rehabus service hotline for enquiries.
- In addition to this Terms of Service, customers must also comply with the Rules for Passengers and Notes to Customers for each Rehabus service.
- HKSR reserve the rights to modify and update this Terms of Service, the Rules for Passengers and notes to customers for each Rehabus service. No prior notice will be given if there are any changes or updates to these documents in the future. Please visit Rehabus website for the latest information.
- This Terms of Service shall be governed by and construed under the laws of the Hong Kong Special Administrative Region. The Hong Kong courts have non-exclusive jurisdiction over any disputes arising hereunder.
- If there are any discrepancies between the Chinese version and the English version of the above terms, the Chinese version shall prevail.