Application Method:

Through the online platform or mobile application of ICOMS

1. Please prepare a copy of the organisation’s registration certificate in accordance with the relevant laws of Hong Kong before starting registration via online platform.
2. Since the “main account” will receive all relevant system notifications issued by the system including those applied by sub-accounts, it is recommended that the organisation could assign a separate email address to handle matters related to the Rehabus Service.
3. “Organisation” customer can only apply for Dial-a-Ride Service. (Note: “Individual” customer can apply for Dial-a-Ride Service, Scheduled Route Service and Pooled Dial-a-Ride Service.)
4. The organisation should ensure that all passengers are persons with mobility impairment who are eligible for Rehabus Service (please refer to the section [Service Objective & Targets]) .
5. For any organisation being classified as “Government Department”, “Public Organisation”, “Registered / Exempted Society” or “Tax-Exempt Charity”, once registered successfully, organisation can choose to settle the fares immediately after the completion of service or can enjoy credit arrangement and settle the bill on monthly basis (see “Handling of Dial-a-Ride Service Charges (Including fares and surcharges)” for details).  If the credit account has been suspended due to late payment, the organisation can only apply for credit arrangement again 3 months after the settlement of overdue payment.
6. For any organisation being classified as “Private Organisation” or “Others”, please settle the fare by cash or Octopus card after the completion of service.

Handling Procedures and Result Notification:

1. Applications will be processed within three working days upon receipt of the completed application form and all required supporting documents.
2. Should there be any queries, our customer service staff will attempt to contact you by phone.   Please note that our incoming call numbers are 2824 6500 and 3143 8154.
3. Upon successful registration, the system will automatically send a notification email containing “your 9-digit Customer Account Number” and a “one-time login password”.

Retention Period:

Personal data and proofs provided of a registered customer will be kept, and they should be kept for a period of another 3 years after the customer account was cancelled.