Contingency Arrangements in Times of Typhoon Signals

Download “Contingency Arrangements in Times of Typhoon Signals” (FEO/11e)

Notes to Users

1) All Rehabus services would remain normal when the Hong Kong Observatory issues the Tropical Cyclone warning signal (“Typhoon Signal”) No. 3. When the Hong Kong Observatory issues a Typhoon Signal No. 8 or above, for the safety of all the users and captains, all services will be halted until the Typhoon Signal No. 8 is cancelled or changed to a lower one. Please refer to Section 8 below for particular arrangements for each service line.

2) After the Typhoon Signal No. 8 is cancelled or changed to a lower signal, we will resume our services as soon as possible.

3) The effect of a rainstorm on the traffic conditions may vary among different areas. There may be serious traffic congestion caused by flooding in certain places. As a result, the arrival times of the vehicles would be delayed and/or the routes would have to be changed. Your understanding and patience would be highly appreciated. In case the boarding/pick-up times and places need to be changed, our captains would contact the users of such temporary arrangements whenever necessary.

4) When Hong Kong Observatory issues a Typhoon Signal No. 8, our captains will communicate with the passengers/on-board users and try to take them to safe locations (i.e. the boarding places or destinations) under the circumstances where the weather and traffic conditions are acceptable.

5) We recommend users to keep contact with the captains and pay attention to the news/ weather reports/announcements from the Hong Kong Observatory and the Transport Department so as to decide their own transport arrangements based on their own situations and personal safety, users may determine whether or not to use Rehabus service. If users decide not to use the service, please inform our captains as soon as possible. No matter Rehabus can provide the service as scheduled or not, we shall not be responsible for any incident(s) occurred before the users have boarded and/or after they have alighted from our vehicle(s).

6) When service is resumed as usual, users should wait and keep patience in safe places as the traffic conditions and the re-scheduling may take some time. Our duty officer(s) or captain(s) would contact the users for the necessary make-up arrangements.

7) For enquiries regarding the contingency arrangements, please call our service hotline 2817-8154 or visit our website: http://www.rehabsociety.org.hk (select [Our Services][Transport & Travel][Rehabus Service]).

8) Contingency Arrangements for each particular Rehabus service:
8.1) Dial-a-Ride Service【applicable to Typhoon Signal No. 8 or above】

In force at or before the appointed
time
Service would be suspended until the signal is cancelled.
Issued during journeyOur captains would try their best to take the on-board
users/passengers to safe locations as quickly as possible. For
users who have not boarded the vehicles, our captains would
inform them the trip is cancelled.
    • After the Hong Kong Observatory has cancelled the Typhoon Signal No.8 or above, we would resume our service as usual as soon as possible. Besides, we would try our best to re-arrange service(s) to those users who have not used the vehicle(s) because of the Typhoon signal, in accordance with their requests, but they would be charged for another booking.
    • When the Hong Kong Observatory issues Typhoon signal No.3 or below, users should inform Rehabus office or the captain as soon as possible if changing or cancellation of the journey is needed. We would still charge the fee(s) as listed in the “Rehabus Charges Table”. If the users wish to apply for a waiver, the application will be processed according to “Dial-a-Ride Service Additional Charges and Waiving Mechanism”.

8.2) Feeder service【applicable to Typhoon Signal No. 8 or above】

In force before the first departure
as scheduled
Service would be suspended until the signal is cancelled.
Early warning signal forecast
issued during journey
Service remains normal.
Issued during journeyOur captain would try the best to take the on-board passengers to
a safe location(s) as quickly as possible (i.e. the alighting location
requested by the user should be one of the stops in the schedule)
After cancellationWe will try our best to resume the service as usual, according to
the scheduled time and places to pick up our users, within 2 hours
if possible. Users may contact the captain for the arrival time(s).

8.3) Scheduled Route Service
8.3.1) Morning Trips

Type / time of the Warning Signal To work To school / sheltered workshop
Typhoon Signal No. 3 or below
Still in force at 0615 or earlier /
Higher signal warning to be hosted
Pick up and take users to work as usual Users to special schools or sheltered workshops should pay attention to the Government’s announcements as these organizations, would normally suspend their services when Typhoon Signal No. 3 or above is in force. We recommended users to keep contact with our captain and Rehabus will pick up users to go to school as usual if necessary.
Cancelled before 0615 Service remains normal
Typhoon Signal No. 8 or above
Still in force at 0615 Service would be suspended and morning trips of Scheduled Route Service would be cancelled
Cancelled at or before 1200 If the traffic condition allows, Rehabus would provide special arrangement for user to work. Our captain would contact the users within 1 hour after announcement and confirm the pick up time and place According to Education Bureau’s announcement, if there is no school or sheltered workshop, Scheduled Route Service would be cancelled.

8.3.2) Afternoon Trips

Typhoon Signal No. 8 or above
Type / time of the Warning Signal To work To school / sheltered workshop
In force before the return trip The captain would contact the users within 1/2 hour after announcement to arrange the early pick-up time. In case the users do not accept such special arrangement, the trip will be cancelled automatically.
Cancelled before return trip Service remains as usual

8.4) Pooled Dial-a-Ride Service
8.4.1) Trips on Friday, Sunday and Monday:
Time of service of the first stop is at or before 1430 【applicable to Typhoon Signal No. 8 or above】

Friday (return to home) Sunday (return to centre) Monday (return to centre)
Cancelled at or before 0615 Service remains as usual
Cancelled at or before 1200 We will inform users of the arrangements within 2 hours.
Still in force after 1200 Service for the day would be cancelled.
In accordance with the requests from those users who have not used the service because of the Typhoon signal, we would try our best to arrange vehicles for them to use on the following day, after the Hong Kong Observatory has cancelled Typhoon Signal No. 8 or above. Our duty officer or captains would inform the users of the pick up schedule. In case the users do not accept the pick up schedule, the transportation service will be cancelled automatically.

8.4.2) Trips on Friday, Sunday and Monday:
Time of the service the first stop is after 1430【applicable to Typhoon Signal No. 8 or above】

Friday (return to home) Sunday (return to centre) Monday (return to centre)
Before or during the time at the first stop of the service Service for the day would be cancelled.
In accordance with the requests from those users who have not used the service because of the typhoon signal, we would try our best to arrange vehicles for them to use on the following day, after the Hong Kong Observatory has cancelled Typhoon Signal No. 8 or above. Our duty officer or captains would inform the users about pick up schedule. In case the users do not accept the pick up schedule, the transportation service will be cancelled automatically.

8.4.3) Trips on Saturday: 【applicable to Typhoon Signal No. 8 or above】

Saturday (return to home)
Cancelled at or before 0615Service remains as usual.
Cancelled after 0615Service for the day would be cancelled.
If the Hong Kong Observatory cancels typhoon signal afterwards
on that day, our duty officer or captains would contact the users. If
the users need the Pooled Dial-a-Ride service on that day, we
would try to make necessary arrangements depending on the
actual operational procedures. In case the users do not accept
the pick up schedule, the transportation service will be cancelled
automatically.

8.4.4) If  the Pooled Dial-a-Ride Service on Friday and Saturday (return home) is affected by Typhoon Signal, we would provide make-up arrangements after the signal is cancelled. With the consideration that the users may have other arrangements or may stay overnight, we would contact the users separately to confirm the arrangements of the trips (return to centre) for the following Sunday or Monday. If necessary, service would be arranged according to the original schedule of the trips for Sunday or Monday (return to centre).