1. Through the online platform or mobile application of ICOMS

2. Please download Application Form for Scheduled Route Service (FES/01e) and submit the completed form with required supporting documents to Rehabus by post.

1. The applicant can submit application either through the website of “REHABUS‧ICOMS”, mobile app or by mail. (Note: If the applicant wishes to start using the service in the following month, he/she should submit application form and supporting documents on or before 7th of current month at the latest. (For example, applicants may apply for service on or after September 1, 2023 before August 7, 2023)
2. Our staff will reply to the applicant through contact method designated by applicant with preliminary result of application within three working days from the date of receipt of the completed application form and supporting documents. The application status of all accepted applications will be changed from “Processing” to “On Waiting List”.
3. Our staff will start scheduling of service applications no later than 10th of each month and will contact the applicants to confirm the service arrangement if there is an available route. (Note: Our staff will contact the applicant by phone on or before 15th of each month to confirm the service arrangement. The status of application will be changed from “On Waiting List” to “Pending for Confirmation”.
4. If the applicant agrees with the service arrangement, the applicant is required to pay the monthly fare for the following month before the 25th of current month in order to fulfill the service arrangement. After the payment confirmation, the application status will be changed from “Pending for Confirmation” to “Confirmed Service/ Partially Confirmed Service”. Customers can start using the service in the following month. The payment method is depicted in the Appendix ” Notes for Customers and Payments for Scheduled Route Service”.
5. If the customer has “Confirmed Service”, he/she will receive a notification from the system four days in advance of the service date. If there is any subsequent change of information involving the bus captain or the vehicle, the customer will be notified by the system the day before service in accordance with the customer’s preset method of receiving notifications (via (i) Mobile App or (ii) Interactive Voice Response System (IVRS-TTS)).
6. If the customer does not accept the arrangement, our staff will update the status of the service application from “Pending for Confirmation” to “On Waiting List”. Our staff will subsequently review the service status from time to time and continue to follow up the application.
7. If no service has been arranged during the 3-month period, our staff would ask the applicant through designated contact method whether he/she would continue waiting for the service and confirm the validity of the information provided in the application form. Otherwise, the application would be deemed to be withdrawn.
8. When the status of the application is “On Waiting List”, the applicant must re-apply for the SRS if he/she requires to change the information and requirements of the service application, e.g. amending the time, adding or reducing the number of “Escort”. (Note: If the application is processed through ICOMS, the applicant may use the “Copy” function to save time in inputting information for the application. The steps include: (i) “Copy” the application in the queue, and modify the number of escort person in the new application, a new service number will be assigned by ICOMS. The “On Waiting List” arrangement will be made after the information has been submitted and approved. (ii) “Cancellation” of the original “On Waiting List” application.) If sent by post, the change of application information can be indicated on the re-application form.
9. Applicant who wishes to withdraw from the service during the “On Waiting List” period may press “Cancel Application” in the service application details of the ICOMS, or dial our Customer Service Hotline at 2824 6500 to contact our staff for assistance.

For details, please refer to Notes for Users and Payments for Scheduled Route Service (FES/02e) .